Shipping, Returns & FAQ

Shipping
Shipping will be automatically calculated upon the placement of your order. All orders will be shipped using EMS-HK Post courier services, with the exception of orders to be delivered to Hong Kong, China, and Taiwan. For countries that are not shown or for other shipping methods, please send us an email at info@prologuehk.com for assistance.

Once your order has been despatched, you will receive an email containing your package's tracking information. Depending on the products ordered, your location, and your local customs' practices, shipping times may vary.

Ready-to-wear products (all estimates subject to customs):

  • USA, UK, and EU: 10 - 21 days
  • Hong Kong, China, and Taiwan: 3 - 10 days
  • Rest of the World: Between 10 - 30 days


MTO/MTM and Pre-Order products:

In addition to the above estimated durations for shipping, please allow an additional 3-4 weeks' of production lead time for your custom garments.


Returns, Exchanges, Refunds, and Amendment of Orders
If you have not received confirmation or tracking information yet, please send us an email and we will do our best to respond to your enquiry as soon as possible. If you would like to amend your order please contact us as soon as possible, it may be possible to request a different size or to remove or add products (shipping costs may vary).

We accept returns within 14 days of the receipt of your package. Buyers will be solely responsible for return shipping fees and any fees related to customs and duties.

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the Prologue tags attached to them.

We reserve the right to not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Sizing
We highly recommend that you compare our size guide measurements (located at the bottom of each of our product's respective pages) with a garment that you own. If you have any doubt at all, please send us an email at info@prologuehk.com and our team will be happy to assist you.


Taxes and Duties
All taxes and duties are excluded in the prices and shipping costs quoted on our webstore.